<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Aptos;}
@font-face
{font-family:"Segoe UI";
panose-1:2 11 5 2 4 2 4 2 2 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:12.0pt;
font-family:"Aptos",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:"Aptos",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
mso-ligatures:none;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt">Hi folks – ExL confirmed that yes, when a user leaves their browser open, the tab refreshes and re-runs the search, which is sent to the analytics server.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> ProQuest and Ex Libris Support <proquest-exlibris-support@proquest.com>
<br>
<b>Sent:</b> Wednesday, September 25, 2024 7:45 AM<br>
<b>To:</b> Skaggs, Lindsey <lsskagg@ilstu.edu><br>
<b>Subject:</b> Case comments are added to the case: 07701351: Primo VE Analytics report question<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="background:#A6A6A6;padding:5.25pt 1.5pt 5.25pt 1.5pt"></td>
<td width="100%" style="width:100.0%;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt 11.25pt;overflow-wrap: break-word">
<div>
<p class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#212121">This message originated from outside of the Illinois State University email system.
<a href="https://urldefense.com/v3/__https://help.illinoisstate.edu/technology/page-88179827.html__;!!DZ3fjg!4_jY-XNvh_MyCX8RQpccNnYZbTOSlr6AiZcg8jCnkBK6XlAR7YelyHCufc_PYDPeoLbSNOtT4pL5Wd2ioMjF1zKSAvOvp2X9Osk$" target="_blank">
Learn why this is important</a><o:p></o:p></span></p>
</div>
</td>
<td width="75" style="width:56.25pt;background:#EAEAEA;padding:5.25pt 3.75pt 5.25pt 3.75pt;overflow-wrap: break-word">
</td>
</tr>
</tbody>
</table>
<div>
<p class="MsoNormal">Hello Lindsey, <br>
<br>
A new comment has been added to case <a href="https://urldefense.com/v3/__https://support.proquest.com/500QO00000IPs65YAD__;!!DZ3fjg!4_jY-XNvh_MyCX8RQpccNnYZbTOSlr6AiZcg8jCnkBK6XlAR7YelyHCufc_PYDPeoLbSNOtT4pL5Wd2ioMjF1zKSAvOvgkIneqg$">07701351</a>.<br>
<br>
Case Title: Primo VE Analytics report question<br>
Last Comment:<br>
Hi Lindsey,<br>
I did a test overnight. The Primo session times out every 60 minutes per the view configuration. I left my browser open with a search in ISU's Primo. Each time it timed out, the search was re-executed and sent to the analytics server. So, your suspicion in
the case description is correct and the searches are counted multiple times when the browser window containing the search is left open. I do believe this can explain the higher number of odd searches in the analytics report. Please let me know if you have
any questions!<br>
<br>
Best Regards,<br>
Lori Lareau <br>
Primo Technical Support<br>
<br>
Status: In Progress<br>
Priority: Medium<br>
Description: <br>
Hello,<br>
<br>
Members of my consortium have recently been reviewing Primo VE Analytics reports together. We are confused by some of the results in the "Popular Searches" report because it doesn't seem likely that multiple users would run the same odd searches. We are wondering
if an individual leaves their browser open, and the browser refreshes, do the refreshes "re-run" the search? If so, does that inflate the statistics for that search?<br>
<br>
Thanks,<br>
Lindsey <br>
<br>
Thank you,<br>
Clarivate Support <br>
Clarivate™ is home for ProQuest™, Ex Libris™, Innovative™, Web of Science™ and other leading research, education and library solutions.
<br>
<br>
ref:_00D30XOy._500QOIPs65:ref<o:p></o:p></p>
</div>
</div>
</body>
</html>