<div dir="ltr">Thanks to fellow committee member Robin Hofstetter for letting me know the OA redirector/proxy should not be used on Elsevier collections. That did the trick! Off-campus access is restored.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Nov 9, 2023 at 3:22 PM Wallis, Lisa <<a href="mailto:l-wallis@neiu.edu" target="_blank">l-wallis@neiu.edu</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>I received a some troubleshooting emails recently regarding linking from Primo VE to Elsevier titles while off campus. Last I knew, it was working fine, and as with many e-resources issue, I'm not sure where the problem lies. I figured the problem may have originated with Elsevier, since it's their landing page that is problematic. They told me to contact OpenAthens.</div><div><br></div><div>Here is a video:</div><div><a href="https://urldefense.com/v3/__https://screenpal.com/watch/c06ODLVEzvV__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpLb9YL5C$" target="_blank">https://screenpal.com/watch/c06ODLVEzvV</a><br></div><div><br></div><div>Is anyone that is using OpenAthens successfully able to link between Primo VE and Elsevier content while off campus, and if so, would you mind helping me troubleshoot?</div><div><br></div><div>Thanks.</div><div>Lisa</div><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><i style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14.6667px"><span style="font-family:"Calibri Light",sans-serif">If you'd like to meet with me, please <a href="https://urldefense.com/v3/__https://calendar.app.google/6877kZBhVLcNiGnf9__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpBfz5i-a$" target="_blank">schedule yourself on my calendar</a>.</span></i><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"></span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);font-weight:700;vertical-align:baseline;white-space:pre-wrap"><i style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14.6667px;font-weight:400;white-space:normal"><span style="font-family:"Calibri Light",sans-serif">Need help navigating the NEIU Libraries' resources? Check out the <a href="https://urldefense.com/v3/__https://neiulibraries.libguides.com/tutorials__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpI4jbixO$" target="_blank">Introduction to Research at the NEIU Libraries</a> guide.  Y</span></i></span><i style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14.6667px"><span style="font-family:"Calibri Light",sans-serif">ou can also <a href="https://urldefense.com/v3/__https://www.neiu.edu/neiu-libraries/ask-librarian__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpJYH2K1j$" target="_blank">reach out through chat or email</a> any time if you have questions.</span></i></p><div><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Lisa Wallis, </span><span style="font-size:9pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">eResources & Systems Librarian / Professor</span><span style="font-size:9pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><b style="color:rgb(0,74,152);font-family:Arial;font-size:13.3333px;white-space:pre-wrap">NEIU Libraries</b><br></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="color:rgb(0,74,152);font-family:Arial;font-size:9pt;white-space:pre-wrap">Northeastern Illinois University</span><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">5500 North St. Louis Avenue, Chicago, IL 60625</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Phone: (773) 442-4571</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><a href="https://urldefense.com/v3/__http://www.neiu.edu__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpNxYgCVU$" target="_blank">www.neiu.edu</a></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="https://urldefense.com/v3/__https://www.neiu.edu/__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpODg4e-e$" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Arial;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><img src="https://lh3.googleusercontent.com/X0pKTl5-gRQUEKXYS7EIkxYoBT9kxuJZG3CslkLOUSM1pR6tuGxaPGel20OrLpBLICNgWTz8UK-w1BiOQCVRGIS8zLjQTRvEqVJn10SM1dj4jPWy_n7zH0okLDgCNfycpMrWHBY" width="210" height="36" style="border: none;" alt=""><br><br></span></a></p><a href="https://urldefense.com/v3/__https://neiu.edu/__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpKwoY1ur$" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Arial;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline"></span></a></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
</blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><i style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14.6667px"><span style="font-family:"Calibri Light",sans-serif">If you'd like to meet with me, please <a href="https://urldefense.com/v3/__https://calendar.app.google/6877kZBhVLcNiGnf9__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpBfz5i-a$" target="_blank">schedule yourself on my calendar</a>.</span></i><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><br></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"></span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);font-weight:700;vertical-align:baseline;white-space:pre-wrap"><i style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14.6667px;font-weight:400;white-space:normal"><span style="font-family:"Calibri Light",sans-serif">Need help navigating the NEIU Libraries' resources? Check out the <a href="https://urldefense.com/v3/__https://neiulibraries.libguides.com/tutorials__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpI4jbixO$" target="_blank">Introduction to Research at the NEIU Libraries</a> guide.  Y</span></i></span><i style="color:rgb(0,0,0);font-family:Calibri,sans-serif;font-size:14.6667px"><span style="font-family:"Calibri Light",sans-serif">ou can also <a href="https://urldefense.com/v3/__https://www.neiu.edu/neiu-libraries/ask-librarian__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpJYH2K1j$" target="_blank">reach out through chat or email</a> any time if you have questions.</span></i></p><div><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Lisa Wallis, </span><span style="font-size:9pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">eResources & Systems Librarian / Professor</span><span style="font-size:9pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><b style="color:rgb(0,74,152);font-family:Arial;font-size:13.3333px;white-space:pre-wrap">NEIU Libraries</b><br></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="color:rgb(0,74,152);font-family:Arial;font-size:9pt;white-space:pre-wrap">Northeastern Illinois University</span><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">5500 North St. Louis Avenue, Chicago, IL 60625</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Phone: (773) 442-4571</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Arial;color:rgb(0,74,152);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><a href="https://urldefense.com/v3/__http://www.neiu.edu__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpNxYgCVU$" target="_blank">www.neiu.edu</a></span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><a href="https://urldefense.com/v3/__https://www.neiu.edu/__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpODg4e-e$" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Arial;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><img src="https://lh3.googleusercontent.com/X0pKTl5-gRQUEKXYS7EIkxYoBT9kxuJZG3CslkLOUSM1pR6tuGxaPGel20OrLpBLICNgWTz8UK-w1BiOQCVRGIS8zLjQTRvEqVJn10SM1dj4jPWy_n7zH0okLDgCNfycpMrWHBY" width="210" height="36" style="border: none;" alt=""><br><br></span></a></p><a href="https://urldefense.com/v3/__https://neiu.edu/__;!!DZ3fjg!4x0GF7Hygn3s_2nQfzA6WyJp29jat6kaCbDD6-QzPKY-6QOsSWVvOI3SEOgEScSKAZVwn_zlwuDda5kitWaJpKwoY1ur$" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Arial;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline"></span></a></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>