[Discovery_PVE_Comm] [EXT] Primo VE usability study article from Bradley Univ library

[Heller, Margaret]

This has come my way a few times this morning, but I don’t have access to the article. Does anyone have a copy they can send?

Margaret Heller
Head of Digital Services
DePaul University
University Library | 2350 N. Kenmore| Chicago, IL 60614
mheller4 at depaul.edu<mailto:mheller4 at depaul.edu> // (773) 325-3265<tel:(773)%20325-3265>
Book a meeting with me<https://urldefense.com/v3/__https://outlook-sdf.office.com/bookwithme/user/215a06df23e14a1b96c795c6af72a61c@depaul.edu/meetingtype/SVRwCe7HMUGxuT6WGxi68g2?anonymous&ep=mlink__;!!DZ3fjg!5h1l_uTGopgAXxivSzvJmKNVnB6u4R-5bNOu2Jk4VdHiHG7LnQdmn0AS-KLX6EQ7AdCX2uNzVWlk-RURbGPhkmD6P3JU8Al7lS0Otw$ >

From: Discovery_PVE_Comm <discovery_pve_comm-bounces at carli.illinois.edu> on behalf of Gibson, Jessica via Discovery_PVE_Comm <discovery_pve_comm at carli.illinois.edu>
Date: Tuesday, September 3, 2024 at 1:24 PM
To: Discovery Primo VE Committee <discovery_pve_comm at carli.illinois.edu>
Subject: [EXT] [Discovery_PVE_Comm] Primo VE usability study article from Bradley Univ library
Hi, all,
This might be of interest to the Committee given some of your past work! It’s an article written by staff at Bradley University’s Cullom-Davis Library (an I-Share member!) on usability testing that they did on their Primo VE:

Norton, C., Bloodworth, E., & Nielsen Ott, M. (2024). Change What You Can, Teach What You Can’t: A Usability Study of Primo VE at an Academic Library. Journal of Web Librarianship, 1–23. https://urldefense.com/v3/__https://doi.org/10.1080/19322909.2024.2390418__;!!DZ3fjg!5h1l_uTGopgAXxivSzvJmKNVnB6u4R-5bNOu2Jk4VdHiHG7LnQdmn0AS-KLX6EQ7AdCX2uNzVWlk-RURbGPhkmD6P3JU8AkLT2qYVg$ <https://urldefense.com/v3/__https:/doi.org/10.1080/19322909.2024.2390418__;!!DZ3fjg!60k4Mrf5N6UAM4xSccz4ISwxbf_cZdThVQJngWaBKUVlHMhRE4kEZoF7jcSmt6TKqnXgQaO6K3_LSeu9OTGxFRXDZE9R2NJ5J64$>

Abstract
This article reports the preliminary results of usability testing on a customized Primo VE search interface. The testing aimed to identify average completion time and points of friction, if any, for patrons completing common tasks in the interface. In-person and synchronous virtual testing was completed, observed, and guided by members of the research team while the participants’ screen activity was recorded via Zoom. Customization plans for the interface, also reported here, were developed as potential solutions to these friction points, as well as potential adjustments to the marketing and classroom presentation of Primo VE.

-Jessica
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